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Frequently Asked Questions

Why Has My Account Been Suspended?

Azar strives to build a community where users feel free and safe to connect with others. Any inappropriate, offensive, and harmful actions will NOT be tolerated. We ask you to be mindful on Azar, and be considerate when interacting with your matches. Your account will be suspended if you violate our community guidelines below, so please read it carefully!

Match / Messages
Your account will be suspended if you offend others during a match or via messaging:

- Sexually explicit action or words
Action or words that prompt another user to show nudity
Gestures depicting sexual acts
Indecent exposure with sexual intention
Display of sexually explicit content

- Insults / threats / harmful and discriminatory action or words
Hate speech regarding religion, race, ethnicity, national origin, sex, gender, sexual orientation
Actions / verbal attacks that threaten another user
Offensive comments / insults to another user

Profile
Your profile may not show any sexually explicit photos / illegal / commercial content. Please do not post any personal information (contact info / address / bank account info) and copyrighted material on your profile. Accounts will be suspended and inappropriate profiles will be deleted to keep our community safe.

- Inappropriate profile
Nudity / sexually explicit content
Insults / threats / harmful and discriminatory comments
Promoting any services / products / personal social media channels

I can't see the Live tab

Due to the local legislation, those who are under a certain age cannot use the Azar Live feature:

- Korea: 20 years old or above.

- Other countries: 18 years old or above.

If you are in the eligible age range but still can't see the Azar Live feature, please check whether your app version supports the feature.

- AOS: 4.7.0 and above

- iOS: 3.2.0 and above

What Is The Video Chat Plus Membership?

Enjoy Azar's premium features with the Video Chat Plus subscription:

1. Global Match Pass - Make international friends by choosing your favorite country for FREE!
2. Domestic Guarantee 20% OFF - 20% off guaranteed matching with your country.
3. Change your location to somewhere fun Mars, cave, desert... What is your favorite one? Try out fun locations.
4. Change your nickname
5. Use the rear camera
6. Special Profile Badge
7. Remove Ads

 

Unfortunately, you can't purchase the Video Chat Plus subscription in more than one account.

If you would like to unsubscribe from the Video Chat Plus membership, you must do it yourself from the Google Play / App Store.

After unsubscribing from the Video Chat Plus membership, you can check how many days you have left in your subscription by going to your Item Inventory.

 

Azar adjusts the price of Video Chat Plus membership according to the foreign exchange rate and tax changes.

The price changes will impact only to new subscribers who subscribe after the time of change.

If you subscribed to Video Chat Plus membership before these changes were made, your current subscription will not be affected unless you cancel your subscription and resubscribe.

 

What If Other Users Make Me Uncomfortable (How to report)?

Safety is one of our top priorities. We have zero tolerance for behaviors that violate our guidelines, so If you ever see something that goes against our policies, please don’t hesitate to report it to us so that we can take action.

You can report inappropriate users by clicking on the shield with the "!" in the middle while you are matched with them or from the history tab.

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Alternatively, if you'd like to report inappropriate messages, please enter the chatroom with the improper messages and click on the "⋮" symbol on the right upper corner of the screen. After that, please select the report button and send us your report.

 

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Your reporting helps us make the Azar community safe and fun.

What can I do if I bought gems but haven't received them?

First, please try restarting the app and check if you have gotten your gems.

If that doesn't work, please go to Profile and tap on the Settings icon. Then click on Help center and attach an image of your receipt, so we can get all the necessary information, such as the order number, purchase amount, and order date for reference. After that, please submit your request and we will get back to you.

- If you have an Android device, please, click [here] to find your Google Play receipt.
- If you have an iOS device, click [here] to find your iTunes receipt.

Did not find answers?

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