What can I do if I bought gems but haven't received them?

First, please try restarting the app and check if you have gotten your gems.

If that doesn't work, please go to Profile and tap on the Settings icon. Then click on Help center and attach an image of your receipt, so we can get all the necessary information, such as the order number, purchase amount, and order date for reference. After that, please submit your request and we will get back to you.

- If you have an Android device, please, click [here] to find your Google Play receipt.
- If you have an iOS device, click [here] to find your iTunes receipt.