Dear Azar Users,
Thank you for being a valued Azar user. After careful consideration, we have decided to discontinue the Azar Live streaming feature, effective 2025/Nov/24.
- What This Means to You
* All other Azar services continue as usual.
* You can request rewards based on your current Star balance via the app, by 23rd Nov, 2025.
* After 24th Nov, 2025, any remaining Stars rewards can be requested through the Help Center by 24th Jan, 2026.
Any unused Stars remaining Any Stars not withdrawn after this period will no longer be available.
- Key Dates
*Service Termination Notice: 1st Oct, 2025
*Azar Live Gifting ends: 3rd Nov, 2025
*Azar Live Service ends: 24th Nov, 2025
*In-App Star Rewards Request: until 23rd Nov, 2025
*Help Center Star Rewards Request: until 24th Jan, 2026
- How to request rewards based on your stars
1. Open the Azar app.
2. Navigate to Live tab > My Live > Star Wallet.
3. Submit your request.
- Processing Time: Up to 25 business days
- Additional Information
*Personal Data: Collected information will be handled according to Azar’s Privacy Policy.
*Support: For questions about Star rewards requests after 30 days, please contact the Azar Help Center.
*Refund: For any inquiries regarding refunds, kindly refer to the Azar Refund Policy or contact our Help Center for further assistance.
FAQ
Q1. When will Azar Live end?
A: Azar Live will cease operations on 24th Nov, 2025. All other Azar services continue.
Q2. How long can I request rewards based on withdraw Stars in-app?
A: You can request within 24th Nov, 2025. After that, use the Help Center.
Q3. How do I request rewards based on Stars?
A: Go to Live tab > My Live > Star Wallet in the Azar app and submit your request.
Q4. How long will the process take?
A: Requests are processed within up to 25 business days.
Q5. What happens if I don’t request Star rewards in 30 days?
A: Remaining Star rewards can only be requested via the Help Center until 24th Jan, 2026.
Q6. Will my personal info be deleted?
A: Collected information will be handled according to Azar’s Privacy Policy.
Q7. How can I contact support?
A: Contact the Help Center for any inquiries regarding refunds or Star rewards requests.