Important Update for iOS Users
We want to inform you of an important update regarding Azar on iOS.
Following the recent update to Apple’s platform policies, Azar is currently unavailable on the Apple App store.
While we are actively engaging with Apple to clarify the situation and explore next steps, Azar continues to operate for current users
Impact on iOS Subscriptions
Subscriptions purchased through the Apple App Store are managed within Apple's system. As a result, iOS subscription services will conclude on 2026-04-06.
Your subscription benefits will remain available until 2026-04-06.
- From today, Subscriptions scheduled to auto-renew will not renew.
- For users whose current subscription period extends beyond 2026-04-06, Azar will provide replacement in-app gems in lieu of the remaining subscription benefits. (more details below)
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
📌 More information on impacted iOS subscriptions
- Subscription Discontinuation Date: All subscription benefits will no longer be accessible within the app starting 2026-04-06.
- Auto-Renewal: From today, subscriptions scheduled to auto-renew will not renew. No further charges should be incurred on your account, and no action is required on your part.
- Refunds: For any unused portion of your subscription after the 2026-04-06, please request a refund directly through the Apple App Store. (see FAQ for more info)
- Active subscribers affected by this measure will receive Replacement Gems in-lieu of their subscription benefits. Please check the table below to confirm the amount you will receive. These Gems will be credited to your account by 2026-04-13 and must be used within 30 days of issuance (no extensions for unused Replacement Gems).
| Subscription | Platform | Gems per Person |
| Video Chat Plus (1M) | iOS | 3,300 |
| Video Chat Plus (3M) | iOS | 8,200 |
| Video Chat Plus (6M) | iOS | 9,700 |
| Video Chat Plus (1Y) | iOS | 14,000 |
| Azar Basic | iOS | 900 |
| Azar Plus (1W) | iOS | 750 |
| Azar Plus (1M) | iOS | 2,400 |
| Azar Premium (1W) | iOS | 5,000 |
| Azar Premium (1M) | iOS | 1,500 |
| Azar Supreme | iOS | 25,000 |
| Azar Core | iOS | 1,800 |
| Azar Max | iOS | 5,400 |
Q. I am currently subscribed. How can I request a refund for my payment?
A. You may receive a refund for the unused portion of your subscription period. Please note that Azar does not have the authority to process or approve refunds directly. You must submit your refund request personally through the Apple App Store by following the steps below:
📱 How to request a refund via the App Store
- Open the App Store
- Tap the account icon in the top right corner
- Tap [Account] → [Purchase History]
- Tap on the Azar subscription purchase
- Tap [Report a Problem] → Choose [Request a Refund] and submit
Alternatively, you may submit your request directly at:
https://reportaproblem.apple.com
For more details, please refer to Apple’s official support article:
https://support.apple.com/118223
Q. I am an iOS user with an auto-renewing active subscription. How can I turn it off?
A. All iOS subscription auto-renewals will be stopped collectively by Azar as of today. You do not need to take any action; no further charges will occur after this date.
To check directly:
*App Store → Subscriptions → Azar
Q: Why didn’t Azar provide longer (e.g. 30 days) notice before discontinuing subscriptions?
A. Azar has always sought to provide advance notice before making changes that affect subscriptions. Because subscription billing and management for iOS users are controlled within Apple’s ecosystem, we acted as promptly as possible once the app became unavailable. We are also evaluating the adjustments needed in order for our service to become available again on the App Store.
We hope the replacement benefits will help minimize impact on affected users.